To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt for refund return but can possibly be exchanged:
- Used Ballistics Plates,Vests and Helmets can possibly be repaired at Client’s own cost.
- Night Vision Goggles
- Micro Roni
To complete your return, we require a receipt or proof of purchase. Please note we charge a 15% handling fee on return.
If you are approved, then your refund will be processed to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at frans@wsts.website.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
You will be responsible for paying for your own courier costs for returning your item. Courier costs are non-refundable. If you receive a refund, the cost of return courier will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a track-able courier service or purchasing courier insurance. We don’t guarantee that we will receive your returned item.
Please take Note: That due to our local Security supply chain Factories December Holiday Closing times for any orders is from 13 December each year any orders placed online for these local South African supply chain Security products will only be able to be delivered once the local Security supply Factories reopen in January. We can still take orders online for certain items that are imported from overseas some of the Factories remain open to take our orders for our Clients.
Thank you for taking the time to read our terms and conditions. Please feel free to email us for any further inquiries.